1. Participant Initiated Cancellation
If you cancel your registration more than 10 days before your programme date, you receive a refund of 70% of your fee (a 30% administrative fee applies). Cancellations made 7 days before the programme date receive a 50% refund. Cancellations made less than 7 days before the programme date are non-refundable. These terms are disclosed clearly at the point of registration.
2. Rescheduling by the Participant
If you are unable to attend your selected date, you may request to transfer your registration to the other city/date (Lagos or Abuja), subject to availability, at no additional cost if requested more than 7 days in advance. Requests made closer to the date will be considered on a case-by-case basis.
3. Cancellation or Rescheduling by VHC Program
If VHC Program cancels or reschedules a programme date, registered participants will be offered a full refund or the option to transfer to the next available date, at their choice.
4. No-Shows
Participants who do not attend without prior notice are not eligible for a refund.
5. How Refunds Are Processed
Approved refunds are processed to the original payment method within 10 - 14 business days of approval.
6. How to Request a Refund or Reschedule
Send a request to programs@vhcprogram.com, including your name, confirmation number, and reason for the request.
7. Fair-Trading Commitment
VHC Program discloses all cancellation and refund terms upfront at the point of registration, applies them consistently to all participants, and processes eligible refunds within the timeframe stated above — in line with FCCPC fair-trading principles of transparency, consistency, and timely resolution.